ICBC Collision Repair
Navigating an insurance claim can be the most stressful part of an accident. As a fully accredited ICBC valet repair facility, we lift that burden entirely from your shoulders. We communicate directly with ICBC, manage all documentation, handle the direct billing ICBC repairs.
& Delivery
Courtesy Cars
Our Simple, 4-Step Process
As an ICBC C.A.R. Shop Valet, we're authorized to handle your complete claim from start to finish.
Call Us With Your
Claim Number
After reporting your accident to ICBC, simply call us with your claim number. We handle everything from that point on.
We Assess
Your Vehicle
We can schedule an immediate assessment. Visit our Burnaby shop, or we can come to you with our mobile assessment service available throughout the Lower Mainland.
We Handle All
ICBC Communication
As an ICBC C.A.R. Shop Valet facility, we submit all estimates, photos, and documentation directly to ICBC for you. No need for you to visit a claim centre.
Expert Repair
& Vehicle Return
Our I-CAR Gold certified technicians restore your vehicle. Once it passes our quality inspection, we contact you to arrange for pickup or delivery back to you.
The Horizon Advantage
We have earned ICBC's highest level of certification. This means we meet the strictest standards for equipment, training, and customer service, allowing us to manage your entire claim with maximum efficiency.
We are your neighbours. We've served thousands of ICBC customers across Burnaby and Greater Vancouver, and we understand the importance of a stress-free, honest repair experience.
We invest in the best technology, including Eclipse Laser Measuring Systems for precise structural repairs and Computer-Controlled Paint Matching, to ensure a perfect, factory-quality restoration.
You shouldn't be inconvenienced. While your vehicle is being repaired, drive one of our clean, reliable, high-quality courtesy vehicles.
Don't Get Lost
in the Paperwork
The ICBC claims process can be complex. Misunderstandings can lead to delays or incomplete repairs. As your advocate, we speak the language of insurance. We ensure the initial estimate is comprehensive, that all related damage is documented, and that only OEM-approved procedures are used, preventing future headaches and ensuring your vehicle is returned to its complete pre-loss condition.
Full-Spectrum
ICBC Claim Expertise
We handle comprehensive ICBC collision and comprehensive coverage claims, including:
Start Your
Stress-Free ICBC Repair Today
Don't wait. The sooner you begin the repair process, the sooner you can get back on the road with confidence. Contact Horizon Auto Body today for expert ICBC collision repair in Burnaby with complete, concierge-level claim support.
FAQs
No. You have the legal right to choose any ICBC accredited auto body shop for your repairs. Choosing Horizon means selecting a trusted, independent shop focused on the highest quality standards.
It’s easy. First, report your claim to ICBC to get a claim number. Then, simply call us with that number. We will immediately schedule your assessment and handle every other step for you.
Not necessarily. If you are not at fault for the accident, your rates typically will not increase. We can help you understand how the claim might affect your insurance and advise on the best course of action.
For eligible ICBC claims, the valet service includes vehicle pickup, delivery, and a courtesy car. It is a core part of the seamless experience we provide to ensure your repair process is as convenient as possible.
While repair times vary based on the damage, most standard repairs take only a few days. We will provide you with an accurate, transparent timeline after our initial assessment and keep you informed every step of the way.
Get in Touch
We don’t do mechanical work (brake jobs, oil changes) and windshield work.
Admin@Horizonautobody.com
(604) 439-1222
6856 Palm Ave, Burnaby, BC V5J 4M3
Mon-Fri: 8:30 AM – 6:00 PM
Sat: Visits by appointment
